Why are my users redirected to https://subdomain.zendesk.com instead of my host-mapped address? Follow

Question

I have host mapping set up but visiting my Help Center redirects me to https://subdomain.zendesk.com. Why?

Answer

Check your settings under Admin > Settings > Security > SSL. If you have your Help Center host mapped but regular SSL enabled, users will be redirected to https://subdomain.zendesk.com. If you'd like, you can provision an SSL certificate through Zendesk in that menu, or you can upload your own.

If you're still running into trouble, please send an email to support@zendesk.com.

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