Why are my users redirected to https://subdomain.zendesk.com instead of my host-mapped address? Follow


I have host mapping set up but visiting my Help Center redirects me to https://subdomain.zendesk.com. Why?


Check your settings under Admin > Settings > Security > SSL. If you have your Help Center host mapped but regular SSL enabled, users will be redirected to https://subdomain.zendesk.com. If you'd like, you can provision an SSL certificate through Zendesk in that menu, or you can upload your own.

If you're still running into trouble, please send an email to support@zendesk.com.

Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk