Custom ticket fields on the Web Widget

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10 Comments

  • Pam Dunsky
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    it doesn't appear to allow drop down list type fields to be included either.  is that intended but not documented?

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  • Jenny Miller
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    We also need the priority (system) field to be editable by end-users in the web widget forms, but it's not showing up in the widget. Is that intentional? We did actually get a custom drop-down field to show up in the widget, fwiw.

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  • Pedro Rodrigues
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    Are there any immediate plans to allow REGEX and multiselect fields on the web widget? This is a huge show-stopper to provide a coherent customer experience...

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  • Nicole - Community Manager
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    Hi Pedro,

    Thanks for your question. I reached out to the product manager, and here is what she said:

    "Those and date field are known gaps. We are intentioned to add them at some point but I don't have an ETA."

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  • Pedro Rodrigues
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    Thank you for following up, Nicole.

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  • Thomas D'Hoe
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    Hi, any update about this one please?

    I do not understand why date fields are still not be a part of the web widget!

    Thanks!

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  • Brett - Community Manager
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    Hey Thomas, 

    No updates as of right now but I've passed your interest over to our Product Managers.

    Thanks for taking the time to share this with us!

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  • Stacy Win
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    We really need the web widget to support custom fields (regex) 

    We are using the widget without this support but the team constantly asks me for a field that is set up with regex.

     

    Any way to get this enhancement prioritized?

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  • Gef Faelden
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    Same case here with Stacy, a regex field in our web widget is important. 

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  • Nicole - Community Manager
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    Hey Stacy and Gef -

    First step would be to post your request in the Support Product Feedback topic so that the product managers will see it, and so that other users can vote on the suggestion to help us gauge the impact and need for it.

    Here's our guide on how to write an effective feedback post.

    You could also reach out to your Success rep or Account Exec and ask them to escalate your feedback to the Voice of the Customer team.

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