Chat routing via triggers to departments with no available agents

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4 Comments

  • Omar Pera

    Do you have a workaround for the in-app SDK without making a new update on the app?

    We could not make triggers with "Set department" action working in the app.

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  • Greg - Community Manager
    Zendesk Developer Support

    Hey Omar Pera, could you explain in more detail what the issue is that you're currently running into?

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  • Omar Pera

    Hi Greg,

    We documented everything here, with exact steps to reproduce. The main issue is:
    1. Triggers to set a department when request a chat on Mobile SDK are not taking effect.

    This is causing delays in implementing the chatbot for Mobile, as we don't want to hardcode assigning it to a department in the Android/iOS apps.

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  • Greg - Community Manager
    Zendesk Developer Support

    Thanks for that, Omar, that was really helpful! I do have some  additional questions though that I think would be best handled in a ticket, so I'm going to create a ticket now with the info that you've shared with me and I'll ask those questions in there.

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