How do the first name and last name placeholders work? Follow

Question

How do the first name and last name placeholders work?

Answer

There are multiple name placeholders, such as {{user.first_name}}, {{ticket.requester.first_name}}, {{agent.first_name}}, and their last name equivalents. 

The first and last name placeholders use the first word and last word listed in the user profile.

For example, the name Joe Bob Van Holm would appear as follows:

 

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