Why is the Chat owner's name sent in emails to end users on chat tickets? Follow

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2 comments

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    Andrew J

    Any aim to resolve this... basically we're saying that the Zendesk personalised replies function and Zopim do not play together nicely... Now we're part of the same family... we should  learn to play nicely huh?

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    Greg

    @Andrew

    At Zendesk, we are always looking to improve the functionality of our products. In this instance, this is definitely an area of opportunity for us, so I'd recommend leaving this feedback in the Product Feedback Community: https://support.zendesk.com/hc/en-us/community/topics/200132066-Community-Product-feedback The two products were not created at the same time, so as we move forward with the integration, we will continue iterating on the functionality!

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