Part of setting up hosted SSL for your host-mapped Help Center is to submit a Certificate Signing Request (CSR) to a Certificate Authority (CA). CSRs need to contain the following information in order to be approved:
- Common Name
Zendesk will generate the CSR from information you supply within your account. See "Getting your own SSL certificate" in the Changing the address of your Help Center subdomain article for exact details.
In order to ensure the information listed above is present on your CSR, fill out all of the relevant company information, to include the address, prior to generating the CSR. This information can be updated by going to Admin icon () > Settings > Subscription > Payment. The Address listed in the Billing details section is what will appear on the CSR.
The Organization name can be updated by going to Admin icon () > Settings > Account > Branding > Your Zendesk account name.
The Common Name is based on the host mapped addressed you have configured and can be updated by going to Admin icon () > Settings > Account > Branding > Host mapping. If you have multiple brands, you can update this by going to Admin icon () > Manage > Brands > [Brand name] > Host mapping.
If you have a managed account and aren't able to update your credit card, or if you pay via wire transfer, please contact Zendesk customer support.