Part of setting up IP-based SSL for your host-mapped Help Center is to submit a Certificate Signing Request (CSR) to a Certificate Authority (CA). CSRs need to contain the following information in order to be approved:
- Common Name
Zendesk Support will generate the CSR from information you supply within your account. See "Getting your own SSL certificate" in the this article for exact details. In order to ensure the information listed above is present on your CSR, fill out all of the relevant address and company information in Admin > Account > Address prior to generating the CSR.