I recently received a bad CSAT rating, why does my report show 100% satisfaction? Follow

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2 comments

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    Tulus Imaro

    Isn't the bad-rated tickets automatically re-opened (with or without comment)? The rating is still counted, right?

  • Avatar
    Greg

    Hi Tulus! A satisfaction rating on a ticket (good or bad) will not, by default, automatically reopen your tickets. It is possible that you have a trigger or automation in your account that does this for you, but this is not the default functionality. Hope that clears this up for you!

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