Which user attribute should I use for my Insights report?

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  • Pat Prince

    In regards to "Ticket Assignee (Historic)" it say "This attribute needs a specific type of report construction to work."  I'm having trouble utilizing these "(Historic)" Attributes.  Where can I find more details on "the specific type of report construction"?

  • Bradley Ladwig

    Hi Pat!  

    According to our data model (which can be found by going into Gooddata from your account and going to Manage then select Model on the left side), Ticket Assignee (Historic) can only interact with those attributes that are related to System Field History. Examples include Ticket assignee ID (Historic) (actually a fact), Ticket Text Field Change, Satisfaction Survey Change, and Ticket Numeric Change. You can then use Date (event) to filter. I hope this helps!


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