Rich text not processed in {{comment.value}} placeholder

Question

Why doesn't the markdown in my agent signature process when I use the placeholder{{comment.value}}?

Answer

The placeholder{{comment.value}} does not support rich content. This means that markdown text doesn't render when you use the placeholder{{comment.value}}. To display rich content, use {{comment.value_rich}} instead. For more information, see the article: Zendesk Support placeholder reference.