Rich text not processed in {{comment.value}} placeholder

Question

Why does the Markdown in my agent signature, not process when using the placeholder{{comment.value}}?

Answer

The placeholder{{comment.value}} does not support rich content. This means that Markdown or WYSIWYG rich text will not render when using the placeholder{{comment.value}}. To display rich content, use {{comment.value_rich}} instead. Please see the Zendesk Support placeholder reference for more information.