Tickets auto-assigned to group Follow

Question

I only have one group set up in my Support account. Why are my tickets all being automatically assigned to the group?

Answer

If you only have one group set up in your Support account, all tickets will automatically be assigned to the group. To get around this, you can create a dummy group to ensure you have more than one group in your Support account.

Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk