Question
How can I transfer ownership of my Support account?
Answer
If you don't already know who is the current owner of your account, you can find out as described in this article: Who is the owner of my account?
If the current owner is available, they can transfer ownership to the new owner from within the product directly. You can see the steps on how to transfer ownership in this article: Transferring ownership.
If the current owner is no longer with your company or not available, you can request Zendesk customer support make the ownership change for you following a quick security procedure described in this article: Asking Zendesk to change the account owner.
6 Comments
Hi, ZD community,
I'd like to ask you a question regarding agents' account. If an agent want to change his account, such as his email when he login Zendesk, how could I do that?
Thanks in advance!
Hi Yu-Cheng,
Agents can update their email in their user profile. Changing the primary email listed in a profile will change the login email. The changes for the email autosave, so it's a fast update!
I sent the owner change signed pdf and went through the process with an email agent but now I cannot access my Agent Dashboard! Please help.
Hey there,
Did you already submit a request to our Customer Care team to get this addressed? If so, they should be able to assist further to give you access. Let me know if you haven't submitted a ticket yet!
I've submitted hours ago and have not gotten a response. Our account is seriously messed up and we need this fixed ASAP
Hi again,
Do you have the ticket number I can look into for you?
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