How do I update the owner of my Support account?

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6 Comments

  • YU-CHENG LI

    Hi, ZD community,

    I'd like to ask you a question regarding agents' account. If an agent want to change his account, such as his email when he login Zendesk, how could I do that?

    Thanks in advance!

    1
  • Gail L
    Zendesk Community Team

    Hi Yu-Cheng,

    Agents can update their email in their user profile. Changing the primary email listed in a profile will change the login email. The changes for the email autosave, so it's a fast update!

    1
  • MyOutdoorTV

    I sent the owner change signed pdf and went through the process with an email agent but now I cannot access my Agent Dashboard! Please help. 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey there,

    Did you already submit a request to our Customer Care team to get this addressed? If so, they should be able to assist further to give you access. Let me know if you haven't submitted a ticket yet!

    0
  • MyOutdoorTV

    I've submitted hours ago and have not gotten a response. Our account is seriously messed up and we need this fixed ASAP

    0
  • Brett Bowser
    Zendesk Community Team

    Hi again,

    Do you have the ticket number I can look into for you?

    1

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