How do I update the owner of my Support account?

Amie Brennan

Question

How can I transfer ownership of my Support account?

To change the owner of your Zendesk account follow the directions in this article: Changing the account owner

If you do not already know who the account owner is, you can find out by following the guide in this article: Who is the owner of my account?

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YU-CHENG LI
- May 18, 2020 04:59
Hi, ZD community,

I'd like to ask you a question regarding agents' account. If an agent want to change his account, such as his email when he login Zendesk, how could I do that?

Thanks in advance!

1
Gail L
- May 18, 2020 14:43
Zendesk Community Team
Hi Yu-Cheng,

Agents can update their email in their user profile. Changing the primary email listed in a profile will change the login email. The changes for the email autosave, so it's a fast update!

1
MyOutdoorTV
- January 25, 2021 16:02
I sent the owner change signed pdf and went through the process with an email agent but now I cannot access my Agent Dashboard! Please help.

0
Brett Bowser
- January 25, 2021 16:45
Zendesk Community Team
Hey there,

Did you already submit a request to our Customer Care team to get this addressed? If so, they should be able to assist further to give you access. Let me know if you haven't submitted a ticket yet!

0
MyOutdoorTV
- January 25, 2021 17:22
I've submitted hours ago and have not gotten a response. Our account is seriously messed up and we need this fixed ASAP

0
Brett Bowser
- January 25, 2021 18:14
Zendesk Community Team
Hi again,

Do you have the ticket number I can look into for you?

1

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