Question
How can I transfer ownership of my Support account?
Answer
If you don't already know who is the current owner of your account, you can find out as described in this article: Finding the account owner.
If the current owner is available, they can transfer ownership to the new owner from within the product directly. You can see the steps on how to transfer ownership in this article: Transferring ownership.
If the current owner is no longer with your company or not available, you can request Zendesk customer support make the ownership change for you following a quick security procedure described in this article: Asking Zendesk to change the account owner.
2 Comments
Hi, ZD community,
I'd like to ask you a question regarding agents' account. If an agent want to change his account, such as his email when he login Zendesk, how could I do that?
Thanks in advance!
Hi Yu-Cheng,
Agents can update their email in their user profile. Changing the primary email listed in a profile will change the login email. The changes for the email autosave, so it's a fast update!
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