Failed to create sandbox: Name must not contain the "|" character Follow

Issue Symptoms

Sandbox fails to save with the error message Name must not contain the "|" character.


  • Enterprise only
  • Must be an account administrator.


Sandbox will not save if the name of your Zendesk account contains the vertical bar (|) character.  

To work around this, go to Admin > Account > Branding and remove the "|", create the sandbox account, and then go back and add the "|" again.

Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk