- A new article, section, or category was created
- The new content is not displaying in Help Center
Agents can see the category, section, or article when they log in. However, end users and agents who are not Help Center managers cannot.
In Help Center, content is managed in a Category > Section > Article segmentation. All sections must be in a category, and all articles must be in a section.
If you created a new category with sections, but did not add any articles to the sections, the category will be hidden from end users and agents who do not have manager permissions in the Help Center until there is content added to display on each level.