Content is not displaying in Help Center Follow

Issue Symptoms

  • A new article, section, or category was created
  • The new content is not displaying in Help Center

Conditions

Agents can see the category, section, or article when they log in. However, end users and agents who are not Help Center managers cannot.

Resolution

In Help Center, content is managed in a category > section > article segmentation. All sections must be in a category, and all articles must be in a section.

If you created a new category but did not add any sections and then articles to the section, the category will be hidden from end users and agents who do not have manager permissions in Help Center until there is content added to display on each level.

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