- A new article, section, or category was created.
- The new content is not displaying in Help Center to end-users.
Guide Manager can see the category, section or article when they log in. However, end users and agents who are not Guide Managers cannot. For more information on these user roles, see Understanding Guide roles and setting permissions.
In Guide, Help Center content is managed in a Category > Section > Article segmentation. All sections must be in a category, and all articles must be in a section.
Based on this segmentation, if you created a new category with sections, but did not add any articles to the sections, the category and section will be hidden from end users and agents who do not have manager permissions. In order for the category and section containers to be displayed to users, other than those with manager permissions, there will need to be content in each. Furthermore, if a category only has a single section within it, the system logic will forgo displaying the category container and instead display the section container. This same logic will hold true if you have multiple sections within a category, but the viewing user only has permissions to see one Section.
For more information on Help Center segmentation and when categories and sections will be displayed, see Getting started with Guide: Setting Up - Anatomy of the Help Center.