I created a new section/category but the new content is not visible in the Help Center to end users. I can see the section/category when I sign in as an agent, but not my customers. Why aren't the category and sections visible to end users?
In Guide, Help Center content is managed in a Category > Section > Article segmentation. All sections must be in a category, and all articles must be in a section or subsection.
Based on this segmentation, if you created a new category with sections, but did not add any articles to the sections, the category and section are hidden from end users and agents who do not have manager permissions.
To display the category and section to all users, add content in them.
If a category only has a single section within it, the system logic forgoes displaying the category container and instead displays the section container. This same logic applies if you have multiple sections within a category, but the viewing user only has permission to see articles of one section.
For more information, see How to troubleshoot common Help Center issues?.