How can I see user email addresses in Insights?

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7 Comments

  • James Brown

    Is there a way to create a simple report based on Organization that will give me the name and email address for all members of the organization?

    0
  • Dennis Lynn
    Zendesk Customer Advocate

    Hey James,

    As Rebecca mentioned in her post, there is not a way to create this report within Insights. We do not pass an email address to Insights like this for security reasons. You would need to create a report like Rebecca pointed out to show a user ID in a drill-in, then you can click on that user ID to take you to their profile in Zendesk. 

    0
  • Bill Cicchetti

    Is there a reason using the third party reporting application Skyvia allows you to see the email addresses?

    1
  • Diogo Maciel
    Zendesk Customer Advocate

    Hi Bill

     

    They should integrate differently with Zendesk. By using our API, they may pull email addresses from the tickets

    0
  • John Oldweiler

    I have the same question. I understand that within my pro version, I can request access to access through the manage report feature. 

    1
  • Jon Rosenberg

    I organize data so that I can see which customers are asking about certain product availability. It would be great to export that data and have email addresses to follow up with customers. 

    1
  • Bill Cicchetti

    By the way Explore does allow you to report on email addresses

    1

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