Where is the submit a request ticket form in Help Center? Follow

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3 comments

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    Leigh Cohen

    I have a "Submit a Request Form" prepared and ready to go. I know that I can send the link to users. Is it possible to have a link to it from the Knowledge Base home page?

  • Avatar
    Jessie Schutz

    Hi Leigh!

    If you're using the Submit a Request Form that's included in your Help Center, you don't have to do anything to get the link to display. It'll automatically show up for your end-users. It's not available for Agents in your Zendesk, so you're not able to see it when you view your Help Center.

    If you click General > Customize design at the top of your HC, you'll see a black Preview as button appear in the lower right corner of your screen. Select End-user from the drop down menu and you'll be able to see what your end-users see.

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    Thomas Elliot

    Can we get permissions to be able to allow Agents to access the Submission forms? In many environments, like if one agent works in a different department, it is easier to use the End-User submission forms to create a ticket rather than the Agent view. I'd like it if we had the choice for which submission method we'd like to use, rather than be stuck with a required workflow. 

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