Where is the submit a request ticket form in Help Center?
Agents do not see the Submit a request link when logged into Help Center as an agent.
To view the request page
- In your Help Center, click Guide admin General > Customize design icon () in the sidebar, and select the theme you want to view
- Find Preview Role option in the top middle section of the page, click the drop-down arrow next to the current role name and select End-user.
- Click Submit a request at the top right of the page.
The 'Submit a request' page that is visible to end-users will now be displayed to your agents as desired. For more information on the options within your Help Center, see Guide Resources.
Alternatively if your Help Center does not require sign in to view, your agents can use an incognito browser window to visit the Help Center as an anonymous user, and therefor see the 'Submit a request' page as a non-agent would.