How can I format images as hyperlinks within a ticket comment?

Question

How can I format images as hyperlinks within a ticket comment?

Answer

First, determine what formatting option you are using in your account. To do so, navigate to Admin > Settings > Tickets, and either the Rich Content or Markdown will be enabled.

Markdown

If Markdown is selected, you will need to host the image externally and link to both the image and the hyperlink in the following format:

[](website URL goes here)

Rich Content

If Rich Content is selected, use the following steps:

1. Drag the image into the ticket body and insert as an inline image. 
2. Highlight the image in the ticket body.
3. Select CTRL+K (PC) or CMD+K (Mac) to open the hyperlink popup. 
4. Insert the website URL into this popup.