How do I bulk delete organizations and users in Zendesk Support? Follow

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5 comments

  • Avatar
    Sonia Radaelli

    I need to delete more tan 200 users from an organization.

    It is possible to do it with bulk import ? How?

    thanks 

  • Avatar
    Jessie - Community Manager

    Hi Sonia!

    So you want to delete these users completely from your Zendesk, or just remove them from the Organization?

    If it's the latter, which I think it is, you can do a bulk user update to remove or change the Org for these users. 

  • Avatar
    Jimmy Rufo

    Hi Jessie/Rebecca,

    Has Zendesk considered a bulk user suspend option?  Our process dictates a user gets suspended when leaving an organization, as we've seen in some cases the same user come back to the same organization, where we've unsuspended the account.

  • Avatar
    Nicole - Community Manager

    Hey Jimmy - 

    It's not a common need, and there's no native functionality to bulk suspend. However, you should be able to do this via the CORE API, using the create_or_update_many users call and updating the  suspended attribute to true

  • Avatar
    Ed Ball

    If you delete a user via the API is this a soft delete or a hard delete?

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