Can a ticket have multiple assignees at one time?

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  • Susan Maher

    I agree with the above except that we need either custom fields to be smarter (like system fields) or we need a secondary assignee to be added as a system field.  We need to be able to test this field for generic terms and also we need to send notifications on a generic basis.  I need to be able to say notify Owner and not Joe Owens.  A custom field is no help. 

  • Devan - Community Manager
    Zendesk Community Team

    Hello Susan Maher,

    Appreciate you sharing this feedback with us since it helps us identify areas to level up our products. I would recommend sharing this in our Product Feedback forums so our developers can consider this for future upgrades. 

    Best regards. 


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