Can a ticket have multiple assignees at one time? Follow


Can a ticket have more than one assignee at one time?


Technically, a ticket can only have one assignee at a time. However, if you need multiple agents to handle a ticket, consider creating a group for those agents and assigning the ticket to the group, instead of a singular agent assignee.

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  • 0

    This is not a good solution because a ticket can have many permutations of different technicians working on a ticket.  For a company with 20 techs, it is not a reasonable solution to create an agent group every time multiple different techs work on a ticket.  

  • 0

    Hey Gary,

    Is there a reason that you can't just have one group with all your techs in it and assign your tickets to that group? This would be the easiest way to handle your use case as I understand it.

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