Just a small tweak giving you a new option for custom fields. You can now set a default option on a custom drop down field. If you have one value that tends to be used most of the time, and are just looking to save a few clicks for agents or end users, this option will make it easier to submit forms.
This value will appear pre-selected when agents create new tickets, and in the Help Center submit a request form as well. Unless it's changed, the value will be saved on the new ticket.