How do I add Zendesk Support tickets under accounts using Salesforce Lightning?
When using the Salesforce Lightning edition, if you want to see your Zendesk tickets under Accounts, please follow the steps below:
- Navigate to Accounts > Select any account
- On the upper right hand corner of your screen, click Setup ()
- Select Edit Page
- Under Standard, drag Visualforce at the center of your screen. I would suggest placing it above Related | Details section
- Once done, click Save
After doing the steps above, refresh the page and try to open an account. You should be able to see your Zendesk tickets now.