Add Support tickets under accounts using Salesforce Lightning

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3 Comments

  • Muhammad Waris
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    i followed the steps. Trying to display relevant tickets for accounts.Zendesk section is appearing but it is not fetching the tickets details.

    Tickets are appearing correctly in Zendesk tab.

    0
  • Nick Cambridge
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    Hi,

    I have configured Salesforce Lightning per the above instructions, but in the new object pane I see the following error: "There is no DiscoverOrg ID associated with this record".

    Is there something else I need to configure?

    ...it seems the answer was 'yes'. I eventually figured out that I needed to select 'ZendeskAccount' under the 'Visualforce Page Name':

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  • Jessica Blake
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    Hi Muhammad,

    Lets take this into a ticket so we can investigate further. Look out for an email from me!

    0

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