Why do incoming tickets emailed from a third-party solution get suspended?

Return to top
Have more questions? Submit a request


  • Zach Hanes

    This causes a huge problem for us. Our app is in the Shopify app store, which includes a contact form that is pointed to our support address. Any ticket that goes through that form is being suspended. Is there a way I can whitelist anything coming through this form or something like that?

  • Jessie Schutz
    Zendesk team member

    Hey Zach!

    If it's possible to change the app so the email doesn't come a "noreply" email address, that would probably alleviate the situation. Otherwise you will need to pull these tickets in via API. I'm afraid there's no way to whitelist a "noreply" email.


Please sign in to leave a comment.

Powered by Zendesk