Why do incoming tickets emailed from a third-party solution get suspended?

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2 Comments

  • Zach Hanes
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    This causes a huge problem for us. Our app is in the Shopify app store, which includes a contact form that is pointed to our support address. Any ticket that goes through that form is being suspended. Is there a way I can whitelist anything coming through this form or something like that?

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  • Jessie Schutz
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    Hey Zach!

    If it's possible to change the app so the email doesn't come a "noreply" email address, that would probably alleviate the situation. Otherwise you will need to pull these tickets in via API. I'm afraid there's no way to whitelist a "noreply" email.

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