Channel integrations: Set up the Google Developer console for the Google Play integration Follow

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4 comments

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    Vassilios Lourdas

    How fast are the reviews imported into Zendesk?

  • Avatar
    Matteo (Edited )

    Hello Vassilios,

    This may vary, as it depends on a number of factors (API response-time, network's speed, just to name a few).

    During my testing, the comments migrated from the Play Store to my Zendesk account in few minutes, the time for the servers to process the various http requests.

    Any delay or behaviour out of what just described should be checked, but on a case-by-case basis, as the variable sin play are quite numerous.

    Hope this answers your question!

    Feel free to let me know if you need to discuss this further.

     

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    Brandon VE

    In Step 6, don't you need to add the app to get the chosen permissions?

  • Avatar
    Matteo

    Hello there Brandon,

     

    This is not necessary unless you want to. 

    First of all, we are setting up permission for a user in step 6, so not for an app. Additionally, you can select an app, and add some more granularity, by choosing additional permissions that user will have over that single app. You can, of course, do the same for every app in the account.

    If left unchosen, the permissions selected will apply to the user globally, therefore they will be valid for all the applications (ie. if you have noticed, when adding an app in that section, the permissions for the app are the same as the user, and they are greyed out, meaning they get automatically inherited from the user).

     

    Anyway, good point and question, I will include it into the guide, thank you very much!

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