Customizing end-user account emails Follow

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4 comments

  • Avatar
    David

    I need to change my credit card details but i am not the holder of this account how can i become the hold of this account so i can change the credit card details as my son Tristan is no longer with my company 

     

    Regards David

  • Avatar
    Jamie O'Connell

    Is there any way to update the 'password reset' account email text? Specifically to update the URL within (I need it to point to our own domain, not the 'zendesk.com' domain).

  • Avatar
    Jessie Schutz

    Hi Jamie!

    I'm afraid it's not possible to edit the content of that email. Are you using SSO? If that's the case, there's another option. Go to the admin settings in your agent interface, scroll down to Settings, click on Customers, and then scroll down to Allow users to change their password. If you're using SSO, you'll want to uncheck that box so your users don't have the option to reset their own passwords.

    Do you think that'll help?

  • Avatar
    Jamie O'Connell

    Hi Jessie,

    Thanks for the reply. We are currently not using SSO, and we cannot update the 'host mapping' field within ZenDesk, as we host our KB at our own domain (i.e. we do not use the Help Centre directly).

    It seems that the only resolution would be to set up and switch to SAML/LDAP or the like, and host/reset the password elsewhere.

    Thanks for the clarification.

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