Does Zendesk have an integration with WhatsApp? Follow

Comments

16 comments

  • Avatar
    Heron Aguiar

    Hi,

    Good news: https://blog.whatsapp.com/10000633/Building-for-People-and-Now-Businesses

    How long will Zendesk take to release this integration?

    Best reguards. 

    Heron

  • Avatar
    Nicole - Community Manager

    Hey Heron - 

    I do not believe we have put a What's App integration on the roadmap. This is a relatively new announcement on their part, and we have not committed to building one. 

    That being said, I'll check in with the Product team and see if it's something they're looking into. As a rule, we do not announce firm timelines or release dates, but I will see what I can find out. 

  • Avatar
    Jay Filiatrault

    How do we upvote for this feature? This would be extremely useful

  • Avatar
    Nicole - Community Manager

    Hey Jay and Heron - 

    WhatsApp still doesn't offer a public API, so we still cannot build an integration with them. This announcement offers verified business profiles, but no way for us to create an integration at this point in time. 

  • Avatar
    Tim Roberts

    This would be an incredibly useful tool especially with the growth of Whats App and other social media sites.

  • Avatar
    Nicole - Community Manager

    Hey Timothy - 

    We can't really do anything until WhatsApp releases a public API. But thanks for letting us know that, if and when that happens, it's something you'd like to see!

  • Avatar
    Produto Ti

    Hey there, I vote for this issue! It would by wonderful w/ whatsapp

  • Avatar
    Jessie - Community Manager

    Hi Produto! Welcome to the Community!

    I would definitely recommend contact WhatsApp about this; the reason we don't have an integration with them is because they don't have a public API. Without that, there's no way for us to build such an integration!

  • Avatar
    Donato Dileo

    Hi is there any news about that? :)

  • Avatar
    Nicole - Community Manager

    Hey Donato - 

    No news. WhatsApp still hasn't released a public API, so there is not currently any way to build an integration. 

  • Avatar
    Josh

    +1

  • Avatar
    Nicole - Community Manager

    Hey Josh - 

    +1 comments don't register as votes for feature and functionality requests. Please be sure you've used the arrows on the original post to register your vote. Thanks!

  • Avatar
    Josh

    @nicole please show me where the arrows are.

    https://cl.ly/0P2r2I26161q

  • Avatar
    Nicole - Community Manager

    My apologies, Josh. You're right, I was thinking that we were in a Product Feedback thread in the Community. My bad. 

     

    Also What'sApp still hasn't released a public API, so we still cannot build an integration. But if you'd like to vote on the idea anyway, here's the appropriate Product Feedback thread to vote on: 

    Integration with WhatsApp

  • Avatar
    Shehzad Aftab

    Hi Nicole,

    Any progress on this front so far? Thx

  • Avatar
    Nicole - Community Manager

    Hi Shehzad - 

    Still no public API available to us. 

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