Does Zendesk have an integration with WhatsApp? Follow

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6 comments

  • Avatar
    Heron Aguiar

    Hi,

    Good news: https://blog.whatsapp.com/10000633/Building-for-People-and-Now-Businesses

    How long will Zendesk take to release this integration?

    Best reguards. 

    Heron

  • Avatar
    Nicole Relyea

    Hey Heron - 

    I do not believe we have put a What's App integration on the roadmap. This is a relatively new announcement on their part, and we have not committed to building one. 

    That being said, I'll check in with the Product team and see if it's something they're looking into. As a rule, we do not announce firm timelines or release dates, but I will see what I can find out. 

  • Avatar
    Jay Filiatrault

    How do we upvote for this feature? This would be extremely useful

  • Avatar
    Nicole Relyea

    Hey Jay and Heron - 

    WhatsApp still doesn't offer a public API, so we still cannot build an integration with them. This announcement offers verified business profiles, but no way for us to create an integration at this point in time. 

  • Avatar
    Timothy Roberts

    This would be an incredibly useful tool especially with the growth of Whats App and other social media sites.

  • Avatar
    Nicole Relyea

    Hey Timothy - 

    We can't really do anything until WhatsApp releases a public API. But thanks for letting us know that, if and when that happens, it's something you'd like to see!

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