Can the display label of Insights attributes be changed?

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  • Christopher Rehn

    Is there an ability to create custom display labels? I am using the same as above, and it applies W1/2017 etc. I would like to adjust this to my local language, which means I would like it to read "V. 1 (2017)" instead.

  • Stephen Fusco

    Hey Christopher, 

    Unfortunately, the data model and attribute configuration is locked in Insights so no customizations can be made. I apologize for any inconvenience that may cause you. 

    Thanks for your question and please feel free to reach out if anything else comes up!

  • Tamina

    Hi there, 

    I tried implementing this feature but was unable to find it. Attached is a screenshot, can you be more clear on where I can find the "Display label" dropdown?

    I am using the Week (Mon-Sun) (Ticket Solved) attribute. 

  • Jessie Schutz
    Zendesk team member

    Hi Tamina!

    I'm not actually able to find this either, so I'm going to see if I can get someone in here to help us. Stand by!

  • Nhia Lor

    Hey Tamina,

    Apologies for the confusion here.  I'm afraid not all date attributes support this particular functionality to change the display label I'm afraid.

    For the specific example you've provided it doesn't offer this functionality however another suitable attribute you can use which does is the one named "Week (Mon-Sun)/Year (Ticket Solved)".


    If a particular attribute supports the "Display Label" option, it will be displayed when you click to highlight the attribute under the "How" section.

    I hope this helps to clear things up for you around this!


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