Because I don't use personalized email replies in the outgoing notifications, the name of the email is displayed instead. How can I edit the name of the email?
- Navigate to Admin icon () > Channels > Email.
- Identify the email in Support addresses.
- In line with the email, select edit.
- From the popup, enter your preferred name in the Name (optional) field. If this field is blank, email notifications only display the email address.
For more information, see this article: How do I remove my name in my email response?