How to change the name of your email on outgoing notifications Follow



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    If you use multiple support email addresses, how do you select which one to use when creating a new case to email a customer? There isn't an option anywhere on the case to select the outgoing email address to be used. Thanks.

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    Jessie Schutz

    Hi Mechelle! Welcome to the Community, and thanks for your question!

    There isn't native functionality that will allow you to do this, but there is an app in our App Marketplace that adds this ability. You can find it here: Select an Address.

    I know that many customers have used this app with great success, but I do want to point out that this is a Zendesk Labs app, which means that it's not officially supported. So if something changes and the app breaks, our Support Team won't be able to help you fix it. So just bear that in mind. :)

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