How to change the name of your email on outgoing notifications Follow



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    If you use multiple support email addresses, how do you select which one to use when creating a new case to email a customer? There isn't an option anywhere on the case to select the outgoing email address to be used. Thanks.

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    Jessie - Community Manager

    Hi Mechelle! Welcome to the Community, and thanks for your question!

    There isn't native functionality that will allow you to do this, but there is an app in our App Marketplace that adds this ability. You can find it here: Select an Address.

    I know that many customers have used this app with great success, but I do want to point out that this is a Zendesk Labs app, which means that it's not officially supported. So if something changes and the app breaks, our Support Team won't be able to help you fix it. So just bear that in mind. :)

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    Anthony Hopkins

    Optional is editable but how to edit Name?, here:

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    Jessie - Community Manager

    Hi Anthony!

    The agent name is changed from inside each agent's User Profile. You see this because you have personalized email replies enabled on your account, so it will show the name of the agent responding. If you add an additional name as you have in the screen cap above (this is usually your business name) that will appear in parenthesis after the agent name.

    If you don't want your agent names to appear on email replies, you can going to Admin > Channels > Email and disable Personalized email replies.

    Hope that helps!

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