Previewing PDF files on tickets Follow

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6 comments

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    Debbie van Cleef

    Does this also work in knowledge base? Or do i need something different?

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    Nicole Relyea

    Hi Debbie - 

    Can you explain what you're trying to do? 

  • Avatar
    Debbie van Cleef

    We have a knowledge base that contains articles with information but we also have articles that have PDF attachments (that are the actual manuals). When i click on such a PDF attachment Zendesk immediately downloads the file. I am looking for an option to preview those files.

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    Nicole Relyea

    Thanks for the explanation, Debbie. That makes a lot of sense. 

    I don't think there's any native functionality around a preview, but let me do a little digging to see if anyone has suggestions. 

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    Debbie van Cleef

    Thanks @Nicole, i will eagerly await your reply.

  • Avatar
    Nicole Relyea

    Hey Debbie - 

    I've confirmed that there is no native functionality around PDF previews. You're not alone in wanting this, I found this thread in the Product Feedback Community, and encourage you to up vote it and share your comments about it there: 

    Opening attachments without downloading

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