Question
Is it possible to purchase varying license types for agents within the same account? For instance, can agents be split between Professional & Team level licenses?
Answer
No - our plan levels reflect access to functionality that is account-wide, not user-specific. For that reason, any plan upgrades will apply to all users.
2 Comments
In this way I think you loose some upgrades.
Ea.I would love to have reports, but not all in the staff needs this, only me as Admin.
Portal issues, Client's love having the ability to check and update tickets, It's shouldn't be necessary to make the upgrade for all agents since they doesn't work in the portal, the answers will apear anyway.
Hi Reine,
Thank you for your feedback. We've shared it with the team that handles pricing and packaging for our products.
Please sign in to leave a comment.