What are my options for viewing and extracting my account's Zendesk Talk data?
The options for viewing and extracting Talk data vary according to the Zendesk Support and Talk pricing plan you are in. Click your talk plan below to learn more!
If you are on the Talk Professional or Enterprise plan, you can use the Live calls dashboard to view calls in real time (see the article: Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)
Additionally, Zendesk Explore offers a Talk dashboard that allow you to analyse your Talk activity. You can also create your own custom reports. For more information, see the article: Analyzing your Talk activity (Talk Professional and Enterprise)
Talk API access including incremental API access for Professional and Enterprise customers.
If you are on the Talk team plan, you can avalyze Talk data from the Zendesk Talk dashboard. For instructions on how to use this dashboard, see the article: Analyzing call activity with the Talk Team dashboard
Talk API access, except for incremental API access.