Is it possible to set up SSO auth within the Web Widget and the Chat Widget?

Question

Is it possible to set up SSO auth within the Web Widget and the Chat Widget?

Answer

Using SSO authentication in the Web Widget and the Chat chat widget is not possible. Both widgets are designed to be lightweight Javascript applications, therefore handling SSO authentication is beyond what they are designed to do. An alternative would be:

• Set up SSO on your Help Center or the website hosting the Web Widget, see: Single Sign-On options in Zendesk
• Add your own custom code to it to show or hide the Web Widget depending on whether the user has been authenticated or not.

• Use the Javascript API to show or hide the Web Widget selectively.