Can I use both social media and SSO for user authentication? Follow

Question

I have SSO enabled for my agents and/or my end users, but also want to allow them to login with their social media credentials. Is this possible?

Answer

No, only one method of SSO can be in use at a time. You can choose either to use an SSO client (JWT/SAML) or social media credentials, but you cannot use both interchangeably for the same set of users. 

Note: You may have a different authentication method for agents and end-users. For details, see Split authentication methods for customers and agents.

 

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