Can I report on Help Center usage? For example, can I report on article creation, article created versus published dates, or article views?
If you have the Knowledge Capture app, you can use the Knowledge Capture tab in Explore to report on articles created through the app. You can also use this dashboard to understand which articles are shared in tickets by your agents. For more information, see the article: Analyzing your Knowledge Capture activity (Guide Professional and Enterprise).
If you have Team Publishing, you can use the Team Publishing tab in Explore and create reports to monitor when an article was created and when it was published. For more information, see the article: Analyzing Guide Team Publishing activity (Guide Enterprise).
Currently, it is not possible to report on article views using Explore. However, this data can be extrapolated with Google Analytics. This integration allows you to report on your Help Center by views, searches, and click events. For more information on setting this up, see the article: Enabling Google Analytics for your Help Center.
You can also check out this four-part series on getting the best out of the integration: