Does Zendesk Support integrate with Azure Active Directory SSO? Follow

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8 comments

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    Brett Lindsey

    Hi, has there been any progress with integrating Azure AD with ZenDesk? If not, how do you suggest we integrate?

    I came across the below link which doesn't seem to go anywhere:

    https://azure.microsoft.com/en-us/marketplace/partners/zendesk-inc/zendesk/

     

  • Avatar
    Nicole Relyea

    Hey Brett - 

    That link seems to be working now. Let us know if you're still having issues. 

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    Rick

    Is there any way to pull in more details from Azure when an end user uses SSO?  We are looking for Department/Title to get pulled in along with First/Last/Email

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    Niclas Kårlin

    Any idea of when Automatic provisioning will be back up?

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    Matt Terrill

    We are also wanting to automatic provisioning, any update and ETA would be great!

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    David Doyle

    Hi Kate, I've contacted Microsoft and they would like to fix the Automatic Provisioning feature but they need information from Zendesk. Who can they contact to obtain information about the API and collaborate with your developers on the solution?

    See Zendesk ticket SR: 117120817293399

  • Avatar
    Jessie Schutz

    Hey David! Thanks for the info on this. Our API is public, so I'm not sure what else they'd need, but I'm going to check with our Product team to see if I can find someone to look into this with Microsoft. 

  • Avatar
    Rick

    It would be appreciated if Zendesk could reach out on it's customers behalf to put pressure on this to be fixed.  If that does not happen it will likely just be an endless loop of Microsoft saying it needs Zendesk to fix it and Zendesk telling customers to ask Microsoft fix it.

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