Why is my ticket field not displaying to end users on my Submit a Request form in my Help Center?
A ticket field must be editable for end-users in order to show on this form.
- Click the Admin icon () in the sidebar, then select Manage > Ticket Fields.
- Click the field you'd like on your form.
- Under Permissions, select Editable for end-users.
- Click Save.
Note: If you use multiple ticket forms (Professional Add-on and Enterprise), please ensure the ticket field has been added to the appropriate forms.