Which time zone does Insights use? Follow



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    Janice L.

    Is there an option to report on a different time zone as well?  For example, we have an offshore team and we want to make sure we can get the correct data for their work. 

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    Jessie - Community Manager

    Hi Janice!

     Do you mean that you want to be able to isolate that team's work into a single report, or filter it out?

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    Toby Humphrey

    As a followup to Janice's comment, we would like some users to be able to read reports in Insights based on one timezone, while other users can check reports based on another.

    For example some of our agents are handling tickets in Mexico City, some are handling tickets in Sydney while the majority are handling tickets in Estonia. We need to be able to dynamically switch the reporting timezone per Insights viewer, otherwise it is very difficult to understand the reported timestamps which appear sometimes on the incorrect day.

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