Creating a Help Center for one of your brands (Enterprise)

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36 Comments

  • Mary Paez
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    Hi Nicole,

    We have a use case and I want to see how Brands can help us.

    We have a new product X to be added along with all our other products A, B, C

    We need to restrict the tickets, KB articles, and community posts for Product X to Product X users only.  We do not want users who have access to products A, B, and C to see Product X content and vice versa.

    We also, need to direct these SiteVault users to the SiteVault brand help center/community/ticketing site and not see the other site.

    Will brands allow us to accomplish that?  It says above we cannot restrict users to a specific Help Center.  So, the question is, how CAN we do that?  How have other ZD customers accomplished this?

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  • Sushant Awalekar
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    Hello Mary,


    you can have look at Jessie's comment here for the similar use case also the same thread has some use cases as well that might help you.


    Stay safe

    Sushant

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  • Mary Paez
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    What I need to specifically know is the following:

    1. Can this 2nd Help center be restricted to just a particular group of users?

    2. How do we differentiate these users from users in the 1st Help Center?

    3. Can the 2nd Help center have its own Community? (separate from 1st Help Center)

    4. How do we keep the 2nd Help center users from logging into the 1st Help center?  In other words, if the 2nd set of users has a login account for the 2nd Help Center, does this account only work on the 2nd Help Center or does it work on both Help Centers?

    This is a customer-facing Help Center.

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  • Sushant Awalekar
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    Hello Mary,

    Here are the answers to your questions

    1. Can this 2nd Help center be restricted to just a particular group of users?
      No

    2. How do we differentiate these users from users in the 1st Help Center?
      Users do not have brand value. They belong to the account, not a brand. You cannot segment users by brand.

    3. Can the 2nd Help center have its own Community? (separate from 1st Help Center)
      yes 

    4. How do we keep the 2nd Help center users from logging into the 1st Help center?  In other words, if the 2nd set of users has a login account for the 2nd Help Center, does this account only work on the 2nd Help Center or does it work on both Help Centers?

      Its works on both the help centers since user are considered at the account level so 2nd Help center users can log in to 1st Help center


    Hope this helps!

    Sushant

     

     

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  • Aleksey Kislov
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    Hi,

    How can I select another brand when developing a Help Center theme with ZAT?

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  • Bryan - Community Manager
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    Hello Aleksey Kislov -- when zat theme preview is run, one of the prompts is your instance's subdomain.

    To preview under a different brand, stop the zat server in your terminal window (ctrl+c) and restart, providing the different subdomain/brand.

    It also seems to work by just changing the brand/subdomain in the "start" URL given:

    1. If https://your_subdomain.zendesk.com/hc/admin/local_preview/start

    2. Open up new tab and use https://your_other_subdomain_brand.zendesk.com/hc/admin/local_preview/start

    But does that get you what you want? Is there something else that you're interested in doing that the above doesn't accomplish?

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