Question
Is it possible to delete a comment from a ticket?
Answer
It is not possible to delete a comment from a ticket, neither from the UI nor using the API.
You may consider marking the comment as internal or using the Ticket Redaction integration, to remove the comment string.
Comments
3 comments
Is it possible to have an 'Un-Do' button appear for a few seconds?
(similar to the 'Un-Do Delete' option that was added)
The requirement for both internal and public comments to be removed has come up a few times for our agents...
Hey Dean!
I believe that this is something we were looking into at one point, but I'm unsure whether it actually went anywhere. I've pinged our Product Manager team to see if I can get some info on it, and I'll let you know what I find out!
@Dean, I touched base with Product and was able to confirm that this is not something we're currently looking at doing. I would definitely recommend taking a look at the ticket redaction integration if there's content that needs to be removed!
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