Can I delete comments in my tickets? Follow

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3 comments

  • Avatar
    Dean Campbell

    Is it possible to have an 'Un-Do' button appear for a few seconds?

    (similar to the 'Un-Do Delete' option that was added)

     

    The requirement for both internal and public comments to be removed has come up a few times for our agents...

  • Avatar
    Jessie Schutz

    Hey Dean!

    I believe that this is something we were looking into at one point, but I'm unsure whether it actually went anywhere. I've pinged our Product Manager team to see if I can get some info on it, and I'll let you know what I find out!

  • Avatar
    Jessie Schutz

    @Dean, I touched base with Product and was able to confirm that this is not something we're currently looking at doing. I would definitely recommend taking a look at the ticket redaction integration if there's content that needs to be removed!

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