Where can I find my installed apps in my Zendesk?

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3 Comments

  • David Elliott

    Hi,

    I've installed the Splashtop App and the App details are shown as:

    App details

    Version: 1.0

    Framework Version: 2.0

    Installed: 14 September 2020

    Location: Ticket

    BUT, when I go to a ticket, I cannot find the Splashtop App.  I get this message when I click on the App icon:

    There are no apps installed in this location

    0
  • Elissa
    Zendesk Community Team

    Hello David Elliott,

     

    I took a look at the Splashtop app and the description and screenshots in the marketplace definitely make it look like it should be in the sidebar! That is strange that you are not seeing it.

    What you can do is go to your app settings to confirm that it is installed and set up correctly. To do this, from the Support product click on the Admin icon > Apps > Manage and you should see all apps that you have installed there. If you hover over any of the apps a little settings icon should show up to let you click in and edit settings as well.

    I hope that helps!

    If you do see the app there but it's still not working I recommend you reach out to the people who created the app. It looks like their email is zendesk@splashtop.com. They will be able to help you get it up and running! Because it's not one of our apps, I'm not familiar with it and can't help with troubleshooting any details. 

    Best of luck!

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  • David Elliott

    Hi Elissa,

    Thanks for getting back to me.

    I just needed to refresh the ticket that I was expecting to see the app.

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