Question
I've installed new apps but I don't see them when I open a ticket. How do I view my installed apps and integrations?
Answer
- Verify the location of the app from Admin > Apps > Manage and select the app in question.
- In the App details section, find the location information.
For ticket apps
- Verify you have the Apps button in the top right. This displays your app sidebar, where the app can be found.
For main navigation apps
- Check the toolbar along the left-hand side of the page for the app icon.
3 Comments
Hi,
I've installed the Splashtop App and the App details are shown as:
App details
Version: 1.0
Framework Version: 2.0
Installed: 14 September 2020
Location: Ticket
BUT, when I go to a ticket, I cannot find the Splashtop App. I get this message when I click on the App icon:
There are no apps installed in this location
Hello David Elliott,
I took a look at the Splashtop app and the description and screenshots in the marketplace definitely make it look like it should be in the sidebar! That is strange that you are not seeing it.
What you can do is go to your app settings to confirm that it is installed and set up correctly. To do this, from the Support product click on the Admin icon > Apps > Manage and you should see all apps that you have installed there. If you hover over any of the apps a little settings icon should show up to let you click in and edit settings as well.
I hope that helps!
If you do see the app there but it's still not working I recommend you reach out to the people who created the app. It looks like their email is zendesk@splashtop.com. They will be able to help you get it up and running! Because it's not one of our apps, I'm not familiar with it and can't help with troubleshooting any details.
Best of luck!
Hi Elissa,
Thanks for getting back to me.
I just needed to refresh the ticket that I was expecting to see the app.
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