Last updated date discrepancies in Help Center articles

Have more questions? Submit a request


  • Brad Marshall

    Why would the `updated_at` value reflect votes and comments? As a Help Center manager, I would want my customers aware of an update to the article, not a vote made by a Community member. Is there a way to show to an end user that an article's content has been updated?

  • Pedro Rodrigues

    +1 what Brad said

  • Ricardo

    Hello, Brand and Pedro,

    Essentially, updated_at is a database field that reflects the last time the record was touched in the database. Which doesn't just mean that it's when a body or other attributes of the article were updated.

    Unfortunately, this isn't how most customers think about it or interpret the name of the field. We are working on a more customer friendly last_edited_at type of field that would behave more like what you are expecting. However, we do not have a timeline on that just yet.

  • Ashish Sharma

    I agree with Brad. It is a confusing implementation and should be changed soon. Can we please get a timeline on this change?

  • Jessie Schutz

    Hi Ashish! Has Ricardo pointed out, we don't have a timeline on this change yet. But we'll definitely let you know when we're closer to knowing when it'll be ready!

  • Cody Stephenson

    Which does the "sort by last edited" column in the "Manage Articles" list use?  I have articles in the editor view that have been edited recently, but in the list they show as being last edited over 2 years ago.

  • Jessie Schutz

    Hey Cody!

    Quick point of clarification: what actions are you considering to be an edit? Just changes to the article itself? 

  • Liri Raviv

    Agree with Brad. Any updates on change of implementation or a workaround that can be used? 

  • Nicole - Community Manager

    Hi Liri - 

    We do not have any implementation updates on this at this time, though I can assure you our team is asking for the same thing. :) I'll leave it to the community to offer up a workaround, hopefully someone has figured one out!

  • 吉田 尚平





  • Mikhail Vink

    +1 on changing the behavior, it's quite confusing now. Thanks!

  • Nicole - Community Manager

    Hi all - 

    I encourage you to share your detailed feedback on this in the Product Feedback topic in the Community, where our Product teams are much more likely to see it. If you haven't posted there before, I encourage you to read the guidelines on how to write an effective Product Feedback post first. 

    Thanks for participating in the Zendesk Community! 

  • Evan Feick


    +1 for this idea! Getting a true "last updated" date would be a great feature.

  • Nicole - Community Manager

    Hey Evan and Mikhail - 

    We just recently added an "edited at" property, which shows the last date the article was edited, rather than the last time it was voted or commented on. We've actually applied it to our own knowledge base as of this week. 

    Here are the Release Notes that cover it, and here is the API information. Let us know if you have additional questions!

  • Jennifer Rowe


    I got just a bit more info about edited_at, plus a couple more links for you from our HC API docs.

    It's a property of the Article and Article Comment objects in the Curlybars templating language and in the HC API.

    Curlybars example: {{article.edited_at}}


  • Kendall Chandler

    Is there any update on this issue being resolved? I can't imagine how it makes sense to show the end user the last date an end user interacted with the article, rather than the last date substantial changes were made. 


Please sign in to leave a comment.

Powered by Zendesk