I am getting the error message: "field name" is required when attempting to submit a ticket as Solved, however, that field is not visible in my form. I am using the Conditional Fields app.
- Using Conditional Fields app
- You must be an account administrator.
It is not recommended to set conditional fields to required in Zendesk.
Click the Admin icon ( ) in the sidebar >Manage > Ticket fields and make sure that none of the conditional fields are marked as required.