How do I merge or migrate two Zendesk accounts?

Question

I have multiple Zendesk Support accounts that I want to consolidate. How can I move the data from one Support account into another Support account?

Answer

There are three options to migrate or merge data from one Zendesk Support account into another.

• Self-service migration

Use our API to migrate this content yourself, use the incremental export API to export the data and ticket import API to send the data.

• Zendesk partner service

Work with one of our Zendesk partners to handle your data migration. Reach out to the partner directly for more information. 

• Zendesk's paid Professional Services

Engage with our Zendesk Services team, for a fee, to handle your data migration. 

Reach out to your account executive should you decide to use either Partner Services or our paid Professional Services to handle your data migration.