Advanced customization of the Web Widget

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255 Comments

  • Mark Wiles

    I've been looking through documentation, but I have yet to find a way to suppress or change the "Top Results" text above the article titles.  Did I overlook this, or does anyone have ideas?  Thanks!

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  • Miranda Burford
    Zendesk Product Manager

    Hi Mark Wiles,

    Unfortunately, it isn't possible to customise the 'Top results' string today.  I'll log this as a feature request on our side for future consideration.  Out of interest, what were you hoping to change this string to?

    Thanks,

    - Miranda.

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  • Mark Wiles

    Thank you for your quick response, Miranda.  We have been experimenting with ways to provide shorter answers to questions . . . so short that the title IS the answer.  If we can constrain the list of returned articles down to 1, and either suppress "Top results" or just relabel it as "Answer", then it feels more like a direct answer to their question rather than a list of search results.

    I'd welcome any guidance you have (including if you think this approach is not advisable).

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  • Alejandro Colon

    Mark Wiles

    I was in the process of writing up how to do exactly this. 

    https://support.zendesk.com/hc/en-us/community/posts/1260802273749-Hide-Top-Suggestions-on-Web-Widget

    Let me know if you have any issues.

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  • Mark Wiles

    Great to hear, Alejandro!  Alejandro Colon   Sorry, but when I click your link it says "oops, you're not authorized to access this page" even though I'm logged in.  Thanks!

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  • Alejandro Colon

    Mark Wiles

    Not sure what is going on there but here is the GitHub link https://github.com/Ajhad1/Zendesk-Customizations/tree/main/Web-Widget/Hide-Top-Suggestions-Title

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  • Mark Wiles

    Alejandro Colon

    Perfect - much appreciated!

     

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  • Mark Wiles

    Hi, does anyone know if we can edit this text (image attached)? 

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  • Kharlo
    Zendesk Customer Advocate

    Hello Mark,

    Thanks for reaching out. Unfortunately, the ability to edit this is outside of Zendesk's native features. With that said this could be changed through custom code.

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  • Mark Wiles

    Thanks @kharlo!  I appreciate your quick feedback and note that at least we could accomplish via custom code.

     

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  • Tulasi

    How to add specific colour to header title ?

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  • Miranda Burford
    Zendesk Product Manager

    Hi Tulasi,

    It isn't currently possible to change the font colour of the header title.  Only the background colour of the header can be customised at this stage.  I'll log this as a feature request and we'll consider implementing it in the future.

    Thanks,

    - Miranda.

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Tulasi,

    Based on the theme colour selected, we automatically choose whether a font colour of black or white is more appropriate based on the contrast ratio (in order to meet Accessibility standards).  

    - Miranda.

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  • Tulasi

     

    How to set by default one value to product dropdown.

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  • Thomas Verschoren
    Community Moderator

    Hey,

     

    It can be done like so:

    <script type="text/javascript">
      zESettings = {
        webWidget: {
          contactForm: {
            fields: [
              { id: 123456, prefill: { '*': 'value' } }
            ]
          }
        }
      };
    </script>

    With 123456 the ID of the custom field and value the chooses option (if it's dynamic content use the underlying tag)

     

    See also:

    https://developer.zendesk.com/embeddables/docs/widget/settings#fields 

    For more customisation options try out https://widget.guide/demo/

     

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