Advanced customization of the Web Widget

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184 Comments

  • Brett - Community Manager
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    This is awesome! Thanks for taking the time to share this with everyone Thomas!

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  • sebastian
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    It looks like it's pretty hard to change more than the offered changes in the widget.

    We want to change the contact form button to make it link directly to the real contact form. The problem is that the widget is missing all the CSS and Javascript. One can theoretically use conditional fields but it looks very bad in the widget and also conditional fields do not work.

    So linking to the real contact form would be best. Can this be done somehow?

    Also the "go to the article" button on the top right side of an open article is not seen by many. Can it be changed?

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  • Devan - Community Manager
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    Hello Sebastian,

    This should be doable with enough custom code working via the Web Widget. I'll see if I can drum up some attention for you on getting some help with this but for now, here is an article that might help you get started in your endeavor.

    Introduction - Web Widget

    Best regards.

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  • Aleksey Kislov
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    How can I change field labels in contact form, specifically 'How can we help you?' label? Here is similar question: https://support.zendesk.com/hc/en-us/community/posts/115000453427-Is-it-possible-to-amend-the-labels-for-the-Contact-Us-fields-in-the-Web-Widget-, but answer points to this article, which does not cover that.

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