I've reordered my existing ticket fields via Admin icon () > Manage > Ticket fields but they are not appearing in their re-ordered form, either within my Support portal or from the new request page in my Help Center. How can I ensure my fields are properly reordered?
The most likely cause of this issue is a caching error. Please try refreshing your page or explore your options to clear your cache and cookies.
If you are using multiple ticket forms (Professional add-on and Enterprise only), please ensure that the fields have been reordered on the form specifically.
- Navigate to Admin icon () > Manage > Ticket Forms.
- Select the form in question to open the edit page.
- Reorder the fields within the ticket form.